Privacy Policy

Effective date: 26/03/2026
Last updated: 26/03/2026

Who We Are

AVICAN SUPPORT LTD (“Avican”, “we”, “us”, “our”) is committed to protecting your personal data.

Company number: 05966392
Address: Suite 6, Clocktower Mews, Exeter Road, Newmarket, CB8 8LL
Email: info@avicansupport.com

For the purposes of UK data protection law, we are the data controller of your personal data.

What This Policy Covers

This Privacy Policy explains how we collect, use, and protect your personal data when you:

• use our website
• submit an enquiry via our contact form
• contact us by email

What Information We Collect

When you contact us through our website, we may collect:

• Name
• Email address
• Telephone number
• Any information you include in your message

We also collect limited anonymous data through Google Analytics, including:

• Browser and device type
• Pages visited
• Time spent on the website
• General usage data

We do not collect documents such as CVs through this website.

How We Use Your Information

We use your personal data to:

• respond to your enquiry
• provide information about our services
• manage communications
• improve our website through analytics

We do not use your information for marketing emails.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Legitimate interests – to respond to enquiries and manage communications
• Pre-contractual steps – where you are requesting information about our services

How Long We Keep Your Data

We retain contact form enquiries for up to 12 months, after which they are securely deleted unless there is a valid reason to keep them longer, for example, an ongoing enquiry or legal obligation.

Who We Share Your Data With

We do not sell or share your data for marketing purposes.

We may share your data with:

• IT and website service providers
• Google Analytics for website performance monitoring
• Professional advisers where necessary
• Legal or regulatory authorities if required

International Data Transfers

Some services we use, such as analytics providers, may process data outside the UK. Where this happens, appropriate safeguards are in place to protect your data.

Data Security

We take appropriate technical and organisational measures to protect your personal data.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict or object to processing
• request data portability where applicable

To exercise your rights, contact us at info@avicansupport.com.

Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy from time to time. Any updates will be posted on this page with a revised date.